Privacy Policy

1. Introduction

At PHP Reverse Auction, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our reverse auction platform. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

We collect the following types of information:

Personal Information

• Phone Number: Used for authentication and account identification
• Bidding History: Records of auctions you've participated in
• Payment Information: Processed securely through our payment partners (we do not store full payment details)
• Device Information: IP address, browser type, and device identifiers

Information We Do NOT Collect

• Passwords (we use phone-based OTP authentication)
• Full credit card numbers (handled by payment processors)
• Social Security Numbers or government IDs
• Precise geolocation data

3. How We Use Your Information

We use the information we collect to:

• Authenticate your identity and secure your account
• Process your bids and transactions
• Send you notifications about auctions you've joined
• Communicate with you about your account and winnings
• Improve our services and user experience
• Prevent fraud and enforce our terms of service
• Comply with legal obligations

4. How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information:

• Encryption: All data is encrypted in transit (TLS 1.3) and at rest
• Secure Authentication: Phone-based OTP system eliminates password vulnerabilities
• Regular Security Audits: We conduct periodic security assessments
• Access Controls: Strict internal access controls and employee training
• Data Minimization: We only collect information necessary for our services

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

• With Sellers: When you win an auction, we share your phone number with the seller to coordinate pickup. Other bidders only see a masked version of your phone number (e.g., ***-***-1234).
• Service Providers: We may share information with trusted third-party service providers who assist us in operating our platform (payment processors, hosting providers, SMS services).
• Legal Requirements: We may disclose information if required by law, subpoena, or government request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

6. Your Privacy Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and personal data

To exercise these rights, contact us at info@phpreverseauction.com.

7. Cookies and Tracking Technologies

We use the following types of cookies:

• Essential Cookies: Required for the website to function properly (session management, authentication)
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how visitors interact with our site (anonymized data only)

You can control cookies through your browser settings. Note that disabling essential cookies may affect site functionality.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes.

9. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information when transferred internationally.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: info@phpreverseauction.com
Address: PHP Reverse Auction, P.O. Box 30041, Countryside Brampton, Ontario L6R 0S9